System updates & known issues - 13/08/25

System updates & known issues - 13/08/25

Thank you for your patience as we work through some system issues following the launch of our new LMS.

 

Our team is actively working to resolve all outstanding problems as quickly as possible. If you’ve already reported an issue, please rest assured that we have it logged, there’s no need to send a follow-up message. 

  

We sincerely apologise for any inconvenience and appreciate your understanding during this transition.


Warning
System issue updates 15/07/2025

We are working on the issues with learner courses sign off challenges and locked courses.  

We are aware of and working to address learner courses that have been affected by the signed off issues.  This requires a multi part fix:


1) Correct the sign off logic so any new courses are correctly signed off - complete and hotfix applied

2) Reset courses which are stuck at 100% but have not been signed off - in progress (aim to be completed by 16/07/25)

3) Reset Courses which have been signed of at <80% - a fix was applied but further work is in progress as we have identified more courses that need to be reset.  This will be after part 2 has been successfully implemented.

4) Reset Courses which have been signed off at  >=80% - no fix scheduled as the industry standard pass mark is 80% and we are satisfied a certificate can be issued if they have reached 80% or more.


Warning
System Issue Updates 16/07/2025

✅ Fixes & Enhancements

  • Manager Profile Navigation
    When viewing a learner's course, the breadcrumb navigation now correctly redirects you when clicking on the link.
  • Care Certificate Observation Icons
    The original observation icons are now reinstated as requested.
  • Course Sign-Off Fix
    We've corrected a rare issue where managers couldn’t manually sign off a course if the learner hadn't already started it.
  • Bulk Session Sign-Off
    Managers can now successfully sign off multiple learners at once from a session. This should save time and clicks!

🔍 Known Issues (Under Active Investigation)

We're aware of and actively working on the following:

  • Progress Showing 100% Too Early
    In some cases, course progress may reach 100% before a learner has completed all outcomes, which can incorrectly lock the assessment.
  • Care Certificate Final Sign-Off
    Some managers are unable to sign off the Care Certificate even when all observations are complete and progress reads 100%. We're investigating and will update as soon as a fix is re

Warning
System issue updates 25/07/2025


Bug Fixes
  1. Restored capability to select a past date when adding sessions to learners
  2. When editing a session, time now saves properly and venue/Url change happens appropriately
  3. When Deleting sessions in activity reports we have added a Loader on the button to show that process is in progress. (Legacy issue about session being slow not resolved in this release)
  4. Added a small scroll bar on the left menu for customer in smaller screens who struggle to find menu items hidden.
  5. Added Course name wrapping in Add courses page

Marketing Improvement

  1. Added Flourish rewards sign posting on the login page.
Warning
System issue updates 13/08/2025

Learning matrix – issues with this are resolved

Oliver McGowan - issues with this are resolved

 

The biggest issues now relate to incorrect scores:

 

Courses where learners scored <80% prior to update on Quiz package where “>=” was resolved in early July

  • these are being reset tomorrow  6/8 so their certificate will be removed, the course will move back to ‘due now’ and they will have to re-do the assessment.
  • The assessments have been fixed:
    • New learners will automatically get the new course
    • Partially completed learners were moved to the new version and so will need to re-start assessment

 

Courses where learners got between 80 and 100%

  • These learners are not being reset unless specifically requested
  • The assessments have been fixed:
    • New learners will automatically get the new course
    • Partially completed learners were moved to the new version and so will need to re-start assessment

Courses where learners got 100% but have not been issued a certificate

  • This is caused when learners use the “Restart” button
  • We are working out how to remove this button (but requires the re publishing of all ~400 quizzes. NB content team this will be completed by a third party and not our internal team!)
  • In the meantime we are trying to add a pop up screen to Click to ask Learners not to use it