Recent Topics
Weekly digest email issues
Please accept our apologies if you have received multiple weekly digest emails. Our developers have paused this feature and are investigating. We hope to have a fix implemented and ready for next week. Watch this space for updates!
Patch notes December 2024 - part 2 coming soon
Updates coming soon... (watch this space - we will update as soon as we have a release date) We are getting ready to release our next round of updates and bugfixes. This release focusses on smaller glitches and bugs, however our development team are working
Patch notes December 24
Patch notes Accessibility Tool Bar now has a new home. The handy green accessibility toolbar icon has moved to the left hand menu. We realised a lot of people didn't know it existed because it was hiding alone and lonely in the top bar. Compliance Report
Registration
I needed to do some courses urgently but I couldn't subscribe. Please help me out
Click system maintenance - Friday 18th October 2024
As part of our ongoing system maintenance on Click, there will be some scheduled downtime this weekend. Starting from 2pm on Friday 18th October, the system will be offline while we work our magic behind the scenes. We’ll aim to have everything back up
Click Down - 20/08/2024 Resolved
10:55 We are aware that Click-Learning is not currently operating correctly and our technical team are working on this urgently now. Please check back her for updates which we will post as soon as we have them.
Patch notes July 24
Just a couple of updates to the front end of the system this month: Download all certificates This now runs as a background task so you don't have to wait for the button to stop spinning before moving on. The download process has been reworked and can
Patch notes - June 2024
Released 14 June 2024 09:45 Refresher tracking for Sessions When you create a session you will now be prompted to select a refresher period. As well as creating the current session the system will generate a refresher session in the future in a "pending
Patch notes - May 2024
23 May 2024 The following updates have been released: Licence management - due to popular request we have changed the way licence usage is calculated. Now a licence will only be used when a learner has a courses allocated to them. This means you can now
Completed: Planned Maintenance - Monday 13th May
Monday 13 May: 6am-10am. Starting at 6am Click will be placed in maintenance mode and system users will be unable to login or user the platform. This will allow us to complete the code update which we attempted last week but was postponed for technical
UPDATED: Planned Maintenance and updates 8 & 9 May 2024
Please see comments section at the end for the latest updates on this post 8 May 2024 8am - 9:30am (Essential database upgrade and maintenance) As part of our commitment to ensuring the security and stability of the site we have taken the decision to
POSTPONED: Planned maintenance - 1st May 2024
On the 1st May we will be performing an essential update to the database and releasing some new features. Following extensive consultation with our developers we have decided to implement a full system update instead of our usual patch to the live site.
Resolved: eLearning progress not tracking
Tuesday 16th April 2024 10:15 What is the issue? We are investigating an issue where progress for eLearning is not tracking and the percentage progress is not increasing. The image below shows the areas where the system is not updating. What is being
Oliver McGowan elearning
I have completed the course but I can't download my certificate. And so it shows on my dashboard that "not Started". It should be moved to my completed courses.
Patch Notes - April 2024
Release date 04/04/2024 Due to an urgent requirement we have released the following updates and Download all certificates - fix applied so the system will no longer time out if you are trying to download large numbers of certificates in one go. Import
Care Certificate Level 2: Guidance for GML Customers
Care Certificate Level 2: Guidance for GML Customers At Grey Matter Learning, we're committed to staying at the forefront of compliance standards and regulatory changes within the health and social care sector. The introduction of the Care Certificate
RESOLVED eLearning not loading - 02/02/2024 update 14:56
Issue: When you view the eLearning it says "It looks like the webpage at https://content.greymatterlearning.co.uk/learning/... might be having issues, or it may have moved permanently to a new web address." Update 02/02/2024 09:05 What we are doing about
RESOLVED: Error message - 9th January 2024
SOLVED - A hotfix has just been applied by our developers and all courses should not work as normal. We are aware that an error message is appearing in the top right and the outcomes page is going blank - our technical partner is investigating this and
Patch Notes - January 2024
Happy New Year! Our developers have been super keen and released the following updates a week early so please accept our apologies for the late notice of these updates. Please see the end of this article for any known issues which we will keep updated.
November 2023 - patchnotes
Click updates 30th November 2023 Enforce Learning: Implemented a new system setting that prevents learners from taking the assessment before they have completed the eLearning. This is available on request and can be set on an individual course basis.
October 23 updates and plans
We are currently working on the following bug fixes and quality of life improvement: Ready for release in next update Session filter – bugfix to correct the filter for sessions title on the all sessions page. Option to move session from one topic to another.
Invoice automation
Resolve the issue where invoices do not currently reflect a drop in licences when a profile is deleted.
September 23 Patch notes
Training matrix update We now display the matrix filters before the report loads. Filtering the report before you run it will help speed up the load times and reduce the chance of it timing out. This is an interim fix to allow our developers more time
RESOLVED: Extra outcome showing on the assessments
27th July 2023 - 9:55am We have identified a challenge where an extra outcome is appearing on the assessments which are preventing people from completing them. We are working with our technical partner to get this resolved as soon as possible. We will
July 23 Patch notes
It's been a hectic few weeks working on a number of projects behind the scenes. In spite of this we have managed to squeeze in a few quality of life updates and improvements to the system. Unlock Assessment button If you have configures any courses to
RESOLVED: Oliver McGowan eLearning not loading correctly
11th July 2023 - 3:07pm Some learners are experiencing delays or freezes when trying to view the Oliver McGowan Mandatory training for Autism and Learning Disabilities. This is due to a third party system we use to place this eLearning which is currently
RESOLVED: Course page shows an error
Thursday 29th June 2023 8:47am Issue: When clicking on the start button to view a course the page does not load and an error message is displayed Actions: We reported this to our developers and they are actively investigating. What next: We will keep
June patch notes
Along with our new features and larger updates we are also constantly applying minor updates to address any bugs or quality of life issues we come across. Here is the list of updates from June 2023 so far: Training matrix export - we've added a column
2FA by email
System users will be sent a code to their email address which they will need to enter each time they sign in to Click. This can be enabled per account so please get in touch if you would like to have this feature enabled for your account.
Automatically updated leavers and starters
Export your staffing list as a csv from your HR system and upload to Click using secure FTP.
Learner journey enhancements
Various enhancements and updates to the learner experience when completing learning, assessment, evidence generation, course feedback and generate their certificates.
Time logging on elearning
Track how long a learner spends working on a course.
Performance management module
We are keen to develop a module to allow you to manage supervisions and appraisals in Click. It will allow you to set the frequency of these activities, create the agenda and log discussions during your meetings. Simple reporting will help identify who
Import course allocations
Add course allocations for multiple learners by a csv import. This is specifically aimed at supporting new customers who have a training matrix and want to set up their le course allocations for their learners using the data in their existing matrix.
Import learners in bulk
Add or update multiple learners by a csv import.
Download all certificates in one go
Download multiple certificates for a learner in one go and include the learner and course name in the downloaded pdf title.
Do you have a suggested new feature or improvement?
Click is always developing as a result of customer feedback and suggestions. If you have a suggestion for an improvement or new feature please add your comments here. If someone else has already added a similar suggestion then like and comment on their
Elearning is showing a blank screen
Wednesday 31 May - 12:49 - RESOLVED Following a system update this morning learners are unable to view the learning for some of their courses. Our developers are working on this now and we will keep this page updated with the latest information. Please
What courses do you think Grey Matter should be working on next?
You can check our full list of courses here: https://greymatterlearning.co.uk/social-care-courses/online-learning/ Do let us know if you think there are any new courses we should be on.