Do I have to add an email address when adding Learners?

Do I have to add an email address when adding Learners?

Title:
Email address requirements for Click Learning profiles

Summary:
This article explains why every learner must have a valid email address and what to do if a staff member does not have one.


Steps:

  1. Make sure every staff member is registered on Click Learning with a valid email address.

  2. Remember that learners need an email address to set up their profile and reset their password.

  3. You can use either a work email or a personal email such as Gmail or Hotmail.

  4. If a staff member does not have an email address, support them to create one or choose another valid address they already use.

  5. Do not use a fake, shared or invalid email address, as this will block important messages and may affect other staff in your organisation.


Helpful options for staff without an email address:

  1. Ask the learner to create a free email account using a service such as Google or Hotmail.

  2. Ask whether they already use another email address for online services such as shopping.


Tips or Common Issues:
Using an invalid email address will prevent the learner from receiving registration or password reset emails and may cause delivery issues for your whole organisation.

If you still require any further assistance, please get in touch with us at Support@click-learning.co.uk


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