Email Notifications

Email Notifications

Title:
Email notifications in Click Learning

Summary:
This article explains how to turn on and manage email notifications for managers and learners in Click Learning.


Steps:

      1.  Remember that email notifications are switched off by default. You need to turn them on if you want to receive them.
      2.  Sign in to Click Learning.
      3.  To turn on your own manager notifications, select the bell icon at the top of the screen.

 

 

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      4.  Choose to receive a weekly email. This email will show how many overdue courses there are for the learners you oversee.
      5.  Go to the Learners page to manage notifications for your staff.
      6.  Use the tick boxes to select one or more learners.
      7.  Use the notifications option (or Actions drop-down, if shown) to:  Set notifications, or Pause notifications.

 

Picture 1, Picture 

 

       8.  Once learner notifications are turned on, learners will receive emails:

            • When new courses are added to their profile.

            • When courses are due soon.

            • When courses become overdue.


  2. Tips or Common Issues:

    • Manager and learner notifications are set separately. Make sure both are set if needed.
    • Managers can enable a weekly digest, usually sent on Monday morning. This gives a snapshot of Overdue and Due Soon courses and includes a quick link to sign in.
    • Use the bulk select option on the Learners page to set or pause notifications for many learners at once.
    • Ask learners to check their junk or spam folder if they say they are not receiving emails.


  4. If this article does not resolve your query, please get in touch with us at Support@click-learning.co.uk