Title:
Deactivating a Learner Profile in Click Learning

Purpose:
To explain how to deactivate a learner profile so the learner cannot sign in, without deleting their account.

Scope:
This process applies to managers and administrators responsible for managing learner access in Click Learning.

1. Open the manager dashboard.

2. Select the Learners tab from the menu on the left-hand side.

3. Locate the learners you need to deactivate and tick the boxes next to their names.

4. Open the drop-down menu and select the deactivate option.

5. Select confirm to complete the deactivation.

6. Check that the learners now appear as inactive.

Responsibilities:
Managers and administrators are responsible for identifying the appropriate learners and completing the deactivation process.

Notes:
Inactive profiles are highlighted in red.
Deactivated learners cannot sign in but their profiles remain stored in the system.