How to reset your password

How to reset your password

Thanks for getting in touch.

We updated Click Learning on Monday 23rd September. During the update we changed to a new URL. Unfortunately this means that any passwords that you have saved on your device will no longer show when you try to sign in on the new URL.

For security reasons we are not able to look up your password or share this with you, however resetting your password is quick and easy.  Just click on this link and enter the email address you use to sign in and we will send you a link to choose a  new password.


Once you request an email simply click the sign in button inside:

Once you have clicked the button you should see a screen like this:



You simply need to enter a new minimum 8 character length password twice(just to make sure there are no accidental mistakes) and then you should be in.

If the system is not accepting your password please speak to your manager who will be able to manually reset your password for you.

If you are still having problems logging into the new link please see below some trouble shooting tips to support you.

  1. Sign in using incognito or private browsing mode by selecting the 3 dots in the top right of the browser and selecting from the drop down.
    This ensures the site is not using any local cache on the device but may still use a network cache if connected to a network

  2. Sign in on a personal device that is not connected to your network.  Eg mobile device on 4g / 5g
    This will confirm if the issue is linked to the device or the users profile.

  3. Clear the cache for greymatterlearning.co.uk only.
    It is important to only clear for greymatterlearning.co.uk only as we don't want to lose cached data for other sites you may be using.

    Edge 
    Open Edge and paste this in to the bar edge://settings/siteData?searchSubpage=app.greymatterlearning.co.uk
    click the down arrow next to greymatterlearning.co.uk
    click the bin icons click the bin icon on the greymatterlearning.co.uk row



    Chrome
    Open Edge and paste this in to the bar chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.greymatterlearning.co.uk%2F
    Click delete data


    • Related Articles

    • How do I change someone's password or email address?

      In most cases a learner should use the reset password link here: Reset password to receive an email and get signed in. However sometimes a learner will have challenges resetting their password or cannot access their emails. If you are set up with ...

    • Do I have to add an email address when adding Learners?

      We require all staff to be registered on Click - Learning with an email account. This allows them to register their new profile and reset their password by email. Profiles must use a valid email address as this is a fundamental requirement of our ...

    • My registration link has expired

      You can generate a new registration link by following the process to reset your password. You can reset your account and choose a new password by entering your email address here: https://app.click-learning.co.uk/reset-password Please note the ...

    • We are now Flourish Learning Ltd

      We are currently experience a have a high volume of calls so please be patient and check back here for details of any known issues (see below). If your enquiry is about resetting your password please note we are not able to do this for you and you ...

    • Click didn't send me an email

      Sometimes emails can end up in your spam or junk folder - please check to see if they are there. If you still haven't received the email then please try resetting your password which will generate another email. It will also confirm that you have a ...