I deleted someone by mistake

I deleted someone by mistake

Title:
Add a learner back into Click Learning

Summary:
This article explains what to do if a learner has been deleted and you need to add them back.

Steps:

  1. Follow the standard Add Learner process to create the learner again.

  2. Use the same email address the learner had before.
    This ensures their existing certificates and course history reconnect to their profile.

  3. Save the new learner profile.

Tips or Common Issues:
• Always use the same email address to avoid creating a duplicate account.
• Do not assign any courses when re-adding the learner. Their existing courses will appear automatically once the profile is restored.

If this article does not resolve your query, please get in touch with us at Support@click-learning.co.uk
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