I deleted someone by mistake

Don't worry!  We've got you covered.

Simply add the learner again by following the standard Add Learner process.  JUST REMEMBER TWO THINGS!!!

Do not allocate them any courses as this will result in duplicate courses. Just click the de-select all button at the top of the course list so you remove all the ticks against the courses.

Use exactly the same email address as before to avoid a duplicate account being set up.

Related article: 

Adding learners and courses

• Related Articles

• I need to delete someone

  Before deleting or removing any profiles please ensure you have saved all evidence and certificates which you may need: How do I download certificates Exporting evidence from the results page Consider making the profile inactive before deleting it. ...

• How do I change someone's password or email address?

  In most cases a learner should use the reset password link here: Reset password to receive an email and get signed in. However sometimes a learner will have challenges resetting their password or cannot access their emails. If you are set up with ...

• Setting up Groups

  The Groups page in Click - Learning is an integral part of the system. Before adding your Learners and Managers to Click - Learning, you should create your Group structure. The Groups are important for a couple of reasons: Manager access is linked to ...

• The course has been duplicated

  If you have completed the course then it is likely that the duplicate is in fact the refresher course which you will need to complete in a years time. You can check this by seeing if one of the courses is signed off. Another possibility is that the ...

• Data Deletion and the right of Data Erasure.

  By law everyone has a right to request for their data to be removed from an organisations records. When doing this you need to contact the organisation who are operating as the Data Controller. Who is a Data Controller? When an individual or ...