How do I change someone's password or email address?
Title:
Change a learner’s password or email address
Summary:
This article explains how a manager can update a learner’s password, email address, or other profile details.
Steps:
1. Ask the learner to try the Reset Password link first, as this is usually the quickest way to regain access.
2. If the learner cannot reset their password or cannot access their email, you can make changes for them if you have manager access.
3. Sign in to Click Learning.
4. Select the Learners tab on the left menu.
5. Select View and use the filters to find the learner you want to update.
6. Open the learner’s profile.
7. Select the Edit profile button at the top of the page.
8. To change the password, type a new password into both password boxes.
9. Select Save. Tell the learner the new password, as the system does not send this automatically.
10. To change the email address, type the new address into the email field and save your changes.
11. You can also update profile type and group from the same screen.
Tips or Common Issues:
Passwords are case sensitive. Make sure the same password is entered in both boxes.
Passwords are case sensitive. Make sure the same password is entered in both boxes.
If this article does not resolve your query, please get in touch with us at Support@click-learning.co.uk
Related Articles
Do I have to add an email address when adding Learners?
Title: Email address requirements for Click Learning profiles Summary: This article explains why every learner must have a valid email address and what to do if a staff member does not have one. Steps: Make sure every staff member is registered on ...How to reset your password
Title: Reset your password Summary: This article explains how to reset your Click Learning password and what to try if the new password is not accepted. Steps: Select the Reset Password link. Enter the email address you use to sign in. 3. Open the ...Email Notifications
Title: Email notifications in Click Learning Summary: This article explains how to turn on and manage email notifications for managers and learners in Click Learning. Steps: 1. Remember that email notifications are switched off by default. You need ...How to use a session as a manager
Title: How to add a session to a learner and sign it off Summary: This article explains how to add a session to a learner, view their session progress and add evidence to sign it off. Steps: Adding a session: Go to the Learners tab. Select one or ...Adding a recovery email address
Title: Add a recovery email address Summary: This article shows you how to add a recovery email address to your Click Learning account. Steps: Sign in to Click Learning. Select your name in the top-right corner. Select “My profile”. 4. Select “Edit ...