How do I change someone's password or email address?

In most cases a learner should use the reset password link here: Reset password to receive an email and get signed in.  However sometimes a learner will have challenges resetting their password or cannot access their emails.

If you are set up with "manager" access, then you can 

1. reset their password
   
2. change email address
   
3. change profile type
   

Once you're signed in, please go to the "learners" tab on the left.

From here, use the filters to find the learner you need to update.  Then view their profile and press the "edit profile" button at the top.

You will now be able to set a new password, type a new password into both boxes and then press the "update" button.

1. Please note this won't automatically send the learner an email, therefore you will need to let them know what you have entered.
   
2. You must enter exactly the same password in both boxes.  Passwords are case sensitive.

You can also use this screen to update the email address, profile type and the group they are in.

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