Why isn't my course showing on the Training Matrix?

Why isn't my course showing on the Training Matrix?

Title:
Why a completed course may appear blank on the Training Matrix

Summary:
This article explains why a course you have completed might not show on the Training Matrix and how your manager can update it.


Steps:

  1. Remember that the Training Matrix only shows courses that are “assigned” to you.

  2. A course is assigned when it has a target date set.

  3. If a course does not have a target date, it is treated as optional.

  4. Optional courses do not show progress or completion dates on the Training Matrix.

  5. If you complete an optional course, the matrix may still show a blank (white) cell.

How to update the Training Matrix:

Option 1 – Add a target date:

  1. Your manager can add a target date to an optional course.

  2. The matrix will then track it and show compliance.

Option 2 – Delete the optional version:

  1. Your manager can delete an optional course they have assigned to you.

  2. The matrix will then use the most recent version of the course that was completed that also had a target date set to show on the training matrix.

  3. The matrix will show a green completion cell with the original completion date.

Tips or Common Issues:
Optional courses do not display on the Training Matrix unless a target date is set.

If this article does not resolve your query, please get in touch with us at Support@click-learning.co.uk

    • Related Articles

    • Training Matrix

      Title: Understanding the Training Matrix Summary: This article explains the features of the Training Matrix and how it helps you track learning and compliance in Click Learning. Steps: Remember that the Training Matrix updates automatically as ...

    • Importing your learning plan or training matrix

      Title: How to bulk-assign courses using the CSV import Summary: This article explains how to use the CSV import to add courses to your learners based on your training matrix. Steps: Sign in to Click Learning. Go to the Activity report. Select Import ...

    • The Oliver McGowan Course Is Not Showing Complete(Mobile)

      Title: What to do after completing the Oliver McGowan course Summary: This article explains what you will see when you finish the Oliver McGowan course and how to return to your updated course page and download your certificate. Steps: 1. When you ...

    • Getting started - taking your first course

      Title: Getting started – take your first course Summary: This article explains how to sign in, navigate the menus and begin your first course in Click Learning. <br> Steps: Go to app.click-learning.co.uk on a mobile, laptop or PC. Use a ...

    • The Oliver McGowan Course Is Not showing As Complete(PC)

      Title: What to do after completing the Oliver McGowan course Summary: This article explains what you will see when you finish the Oliver McGowan course and how to return to your updated course page. Steps: 1. When you reach the end of the Oliver ...