Courses
Replacement & Inactive Courses 2025
Title: Course replacements and inactive courses for 2025 Summary: This article explains which courses are no longer in use for 2025 and what to do if you still need to complete one of them. Steps: Review the list of courses marked as inactive for ...
Cross reference observations against the Care Certificate
Title: Add evidence to a session and cross-reference it to the Care Certificate Summary: This article explains how to add evidence to a learner’s session and cross-reference it with the Care Certificate standards. Steps: 1. Go to the Learners tab on ...
Certificate verification Process
Title: Confirming certificate validity Summary: This article explains how to confirm that certificates were issued through Click Learning and where to find more information about course levels and alignment. Steps: Certificates issued through Click ...
Can I stop staff from downloading their Certificates.
Title: Can staff download their certificates in Click Learning? Summary: This article explains why staff can download their certificates and how this fits with GDPR and data protection rules. Steps: Staff can download their own certificates at any ...
My registration link has expired
Title: How to reset your password and get a new registration link Summary: You can reset your account and choose a new password by entering your email address here: https://app.click-learning.co.uk/reset-password Steps: Go to the password reset page ...
Do you do training on...?
Title: Our courses in Click Learning Summary: This article explains the range of courses available in Click Learning and where to view full course details. Steps: 1. We currently offer over 130 courses across social care, health, childcare and ...
Are your courses accredited?
Title: Our endorsements and accreditations Summary: This article explains the endorsements and accreditations held by Flourish Learning Ltd and how you can verify them. Steps: Be aware that we are now Flourish Learning Ltd. Our registrations with ...
Do I need to allocate an assessor and how do I do this?
Title: Allocating an assessor in Click Learning Summary: This article explains when the Allocate Assessor button should be used and how to arrange access for an external assessor. Steps: Use the Allocate Assessor button only when you need to give ...
Who are your Safeguarding courses suitable for?
Title: About our Safeguarding courses Summary: This article explains how our Safeguarding courses are developed and which national principles they follow. Steps: Know that all our Safeguarding courses are based on the principles of the Care Act. ...
Why won't Click mark my answers as correct?
Title: How to pass an assessment in Click Learning Summary: This article explains what to do if you are struggling to pass an assessment and how to check where you went wrong. Steps: 1. Do not keep repeating the assessment straight away. Take a ...
Sessions - creating sessions and tracking learner progress
Title: How to create and manage Sessions in Click Learning Summary: This article explains how to create Sessions from your Topics and assign them to learners so they can be tracked in the training matrix. Steps: 1. Create your Topic first. A Session ...
Adding learners and courses manually
Title: How to add a new learner and assign courses in Click Learning Summary: This article explains how managers can add a new learner and assign courses to them. Steps: 1. Sign in to Click Learning and make sure you are on your manager dashboard. 2. ...
Signing off courses in Click - Accreditation of Prior Learning
Title: Signing off outcomes using Accreditation of Prior Learning (APL) Summary: This article explains how managers can sign off Care Certificate outcomes or sections by recording evidence of a learner’s previous experience or qualifications. Steps: ...
How do I get my Care Certificate signed off?
Title: How to complete the Care Certificate in Click Learning Summary: This article explains how the Care Certificate works and what you can do if you do not have a manager to sign off your observations. Steps: Know that the Care Certificate is a ...
Skills for Health aligned courses
Title: Course accreditation and alignment in Click Learning Summary: This article explains how our courses are accredited and how they link to national care standards. Steps: Know that Click Learning is a Skills for Care Centre of Excellence. This is ...
Setting up access rights for managers
Title: Manager access in Click Learning Summary: This article explains how to control what a Manager can see and do in Click Learning by using Groups and Roles. Steps: Use Groups to decide which learners a Manager can see. A Manager can only see ...
Where is my eLearning progress saved?
Title: How Learning works in Click Learning Summary: This article explains why Learning resets each time you sign in and how your progress is still tracked on the course page. Steps: 1. Remember that Click Learning keeps your learning progress saved ...
What course should we work on next?
Title: Suggesting new courses Summary: This article explains how you can share your ideas for new courses with the Click Learning team. Steps: Visit our website to view the full list of courses we already offer. Think about which courses you would ...
How long do your courses take?
Title: Understanding learning time and how to record it Summary: This article explains why learning time varies and how you can record or check the time a learner has spent on a course. Steps: Remember that every learner has a different pace and ...
What is the difference between the Care Certificate Summary and Care Certificate Interview courses?
Title: Selecting the Correct Care Certificate Course in Click Learning Purpose: To clarify which Care Certificate course learners should use and when the legacy version is appropriate. Scope: This process applies to managers, administrators, and ...
The course has been duplicated
Title: Managing Duplicate Courses in Click Learning Purpose: To explain how to identify the reason for duplicate courses on a learner’s account and outline the steps to resolve the issue. Scope: This process applies to all staff responsible for ...
There is a mistake in a question or the eLearning
Title: Contact us about course content issues Summary: This article explains how to report a problem with any course content in Click Learning. Steps: Write an email to support@click-learning.co.uk Explain clearly what the issue is and which course ...
What level are your courses?
Title: Course levels in Click Learning Summary: This article explains how Click Learning describes course levels and why most courses do not use a numbered level. Steps: Check the course description on the course page. Each course includes clear ...
Can you add a course to my profile please.
Title: Why Click Learning cannot add courses for you Summary: This article explains why only your manager or account owner can add courses to your profile in Click Learning. Steps: Speak to your manager or the person who manages Click Learning in ...
I can't see my courses
Title: I cannot see my courses Summary: This article explains why your courses may not appear on your dashboard and what you can do to fix it. Steps: 1. If you have a manager profile, switch to your learner dashboard. You can only complete your own ...
Setting course target dates / deadlines and refresher periods
Title: Change course due dates for individual learners or in bulk Summary: This article shows you how to update course due dates for one learner or for several learners at the same time. Steps: Update an individual learner’s course due date Go to the ...
Can I add courses to all my learners at once?
Title: Add courses to learners Summary: This article shows you how to select learners and add courses for them to complete. Go to the Manager Dashboard and select the Learners tab on the left-hand side. This will activate some new options above the ...