Courses
Cross reference observations against the Care Certificate
This is to go through how to: - Add evidence to a session - Cross reference the evidence against the Care Certificate - Check the Care Certificate to see where the evidence has been logged 1. Find the relevant learner via the "learners" tab on the ...
The sign in page is blank
If you are using Google Chrome to sign in on your mobile phone you may see a blank page. Please get in touch and let us know if this is not your case and let us know what type of device and browser you are using. We are working to resolve this but ...
Can I stop staff from downloading their Certificates.
No - the staff can download their certificates from their certificates folder at any time. We have specifically designed Click - Learning to be complaint with GPDR and Data Protection regulations. Under these regulations staff have a right to access ...
My registration link has expired
You can generate a new registration link by following the process to reset your password. You can reset your account and choose a new password by entering your email address here: https://app.click-learning.co.uk/reset-password Please note the ...
Do you do training on...?
We have over 130 courses! You can see full details of the courses on our website Click Learning - Flourish. Activities Provision Anaphylaxis Awareness Asbestos Awareness Assessing Competence for the Care Certificate Assessing for Assessors Assessment ...
What courses do you have?
We are constantly adding new courses to our library on Click Learning - Flourish. We currently have over 120 courses available You can check out our most up to date course list on our website. We cover all 19 of the Skills for Care recommended topics ...
Are your courses accredited?
We are now Flourish Learning Ltd, please note our registration with CPD and Skills for Care is in the process of being updated and still shows the Grey Matter Learning details. We have the following endorsements and accreditations: Skills for Care ...
Do I need to allocate an assessor and how do I do this?
The allocate assessor button has a very specific use and should only be used when trying to allocate an external assessor who is not part of your Click - Learning account. External assessor have a specific profile that needs to be requested by ...
Who are your Safeguarding courses suitable for?
All of our Safeguarding courses have been created following the principles of the Care Act which influences the standards adopted by the local authority led Multi-Agency Safeguarding Adults Boards and the Care Quality Commission's inspection regime. ...
Which Foster Care Standards should I complete
Click has three versions of the Foster Care TSD standards: Foster Care TSD Friends and Family (Kinship) Short Break and Respite Foster Carers should complete the Foster Care TSD standards unless they meet one of the following criteria: They are ...
Why won't Click mark my answers as correct?
If you are struggling to pass the assessment, then Click - Learning has a handy three-step process you should follow. Don't just keep repeating the assessment; instead, take a minute to work out why your answers were not marked as correct and do the ...
March 2022 - System updates
Thursday 10/03/2022 The following updates have been made to Click - Learning. You may need to refresh the page by pressing ctrl + shift + r at the same time in order to see these updates. Update the results page with clearer icons to show which ...
Critical vulnerability update: CVE-2021-44228, also known as Log4Shell or LogJam.
UPDATE: 16/12/2021 We have received reassurances from the technical resource who developed Click - Learning and can confirm that Click - Learning is not affected by CVE-2021-44228, also known as Log4Shell or LogJam. In addition we have reviewed all ...
Sessions - creating sessions and tracking learner progress
In these short videos Eddie discusses and demonstrates Sessions. This new feature on Click - Learning allows you to add and manage your own learning events on Click - Learning. You can even use them to add Supervisions to your training matrix!!! 1. ...
Adding learners and courses manually
1. Once you are signed in, ensure you are on your manager dashboard and go to the "Learners" tab. 2. Click the blue "add learners" button at the top. 3. Once you fill out the fields and click "create and send" the learner will receive a registration ...
Signing off courses in Click - Accreditation of Prior Learning
One of the advantages of using Click - Learning is that you have full control over a Learner's progress and can sign off individual Outcomes or whole Sections at any time. If you are going to do this you will need to evidence why you believe the ...
How do I get my Care Certificate signed off?
The Care Certificate is a nationally recognised standard set by Skills for Care. In order to achieve a Care Certificate, you will need to achieve competence in key practical areas. These are known as the observable outcomes. As a care worker, you are ...
Skills for Health aligned courses
We are a Skills for Care Centre of Excellence. Our customer base is predominantly Social Care based which is why we chose endorsement with Skills for Care. However, Skills for Care and Skills for Health were both closely involved in the development ...
Setting up access rights for managers
You can set how much access a Manager has in Click - Learning in two ways: Group: Choosing which Group they are allocated to Role: Setting their Profile type to: Manager: This Profile type has full access to all Click - Learning functions and other ...
Where is my eLearning progress saved?
When we designed Click - Learning, we wanted to make sure our customers could access their Learning at any time, even after they completed a course. In order to do this, we reset the Learning each time after sign-in. However, progress is always ...
What course should we work on next?
We thrive on customer feedback so would love your suggestions for which courses you think we should be working on next. You can see our full list of courses on our website to check what we already have. We already have an idea of what we are working ...
How long do your courses take?
Everyone learns at their own pace and has a different level of prior knowledge. This makes it difficult to put a time limit on a course and doing so sets an unrealistic expectation, especially if an individual already has the knowledge to pass the ...
What is the difference between the Care Certificate Summary and Care Certificate Interview courses?
Care Certificate Interview : the newest version of our fast track Care Certificate Course. It was updated specifically for Click - Learning and should be the one you use. Care Certificate Summary: this is a legacy course and should only be used by ...
The course has been duplicated
If you have completed the course then it is likely that the duplicate is in fact the refresher course which you will need to complete in a years time. You can check this by seeing if one of the courses is signed off. Another possibility is that the ...
I want to request a new course
We regularly add new courses to Click - Learning. You can check our current course list on our website. This will also show you any courses we are working and plan to release soon. If you cannot see the course on this list and would like to request ...
What level are your courses?
Our courses have been specifically created for people working in health and social care. Each course has a description with specific learning outcomes which are individually assessed. We do not usually specify a course level using a number because ...
Can you add a course to my profile please.
Please ask your manager or whoever administers Click - Learning for your organisation and they will support you with this. We are not able to add courses to learner profiles.
I can't see my courses
There are a few reasons this might happen: First - if you have a manager profile make sure you have switched to the learner dashboard as this is where you complete your own learning. Check the coloured boxes to see where your courses are. If they all ...
Setting course target dates / deadlines and refresher periods
First find the course you would like to change the date for. There are two ways to do this: 1) Individual courses 1) Use the activity report and use the filters to narrow down your search 2) use the learners page and view the learner record. Once you ...
Can I add courses to all my learners at once?
If you are looking to bulk create course allocations for new learners then you may also be interested in Importing your learning plan or training matrix Go to the learners page and select the learners you would like to add the courses to. By ticking ...