General
Bulk Update Refresh periods
For updating refresh periods on a large scale it can be time consuming to do this one by one. This article will help you to update the refresh periods in bulk. The first thing to remember is to do this by course, as trying to do multiple courses at ...
We are now Flourish Learning Ltd
We are currently experience a have a high volume of calls so please be patient and check back here for details of any known issues (see below). If your enquiry is about resetting your password please note we are not able to do this for you and you ...
Patch notes - April 2024
Release date 04/04/2024 Due to an urgent requirement we have released the following updates and Download all certificates - fix applied Import sessions / legacy learning in bulk - new feature available to system admins Group allocation issue for ...
The Oliver McGowan Course Is Not Showing Complete(Mobile)
Once you have completed The Oliver McGowan course you will see either of the following: Click continue learning and you will be loaded into the course. Please note if you have a pop up blocker you may need to click the launch course button that ...
Error message - 9th January 2024
We are aware that an error message is appearing in the top right and the outcomes page is going blank - our technical partner is investigating this and will post an update you as soon as possible.
What is Leavers & Starters Automation?
As shown below we have a 4th option in the Settings menu: What Does it do? We often get asked if it is possible to link Click - Learning with an HR system or other platform. Usually this is very complex because it requires the developers of the HR ...
Patchnotes - 30 November 2023
Click - Learning updates 30th November 2023 Enforce Learning: Implemented a new system setting that prevents learners from taking the assessment before they have completed the eLearning. This is available on request and can be set on an individual ...
The Oliver McGowan Course Is Not showing As Complete(PC)
Once you have completed the Oliver McGowan course you will see either of the following: Click "continue" and you will be loaded into the course. In the top left hand corner you will see: Please click the right hand button which will then load the ...
Course layout updates - September 2023
Due to popular demand we are updating the course pages to: Make it easier to see which outcomes you have completed learning for Make it easier to complete learning you have missed Enable the system to ask multiple questions or no questions for an ...
How to use a session as a manager
To add a session to a learner either select the learner(s) using the white tick box next to their name and using the drop down actions menu at the top of the page click add course(switch to sessions and add the desired session. The dates can be ...
Downloading certificates on Apple iPhones and iPads
To download your certificates from your Apple device please: Go to your Phone's Settings menu: Find the safari app: Inside the settings scroll down and under general locate the Block Pop-ups option. If it is on (green) please switch it to off. Also ...
Importing your learning plan or training matrix
Scenario: You have just started using Click - Learning and have set up your learners but need to add courses to them to set up their learning plan. You have a copy of your training matrix and want to set up each learner to complete their courses ...
Email Notifications
We know you don’t have time to sign in to Click-Learning every day to check if a course is overdue or if a new course has been added to your profile which you need to complete. That’s where Email Notifications come in. Let’s take a quick look at how ...
Accessibility and language settings
Please ensure you deactivate any ad blockers you may have installed in your browser. This will ensure that all features of the accessibility toolbar operate as intended. To enable a feature-rich accessibility and language toolbar, just click on your ...
Getting started - taking your first course
Welcome to Click-Learning! You can access Click on your mobile, laptop or PC at any time. Just go to app.click-learning.co.uk using any modern browser. We recommend Google Chrome, Safari, Microsoft Edge or Mozilla Firefox. Once you have signed in, ...
Thinking of cancelling your account?
If you are thinking about cancelling your account, then talk to us first. In many cases, it turns out that we are able to help you with the issue or challenge you are facing. However, if you have definitely made up your mind, then these are the key ...
Exporting evidence from the results page
To export or save the evidence for a course, please search for learner and then view the course they have completed which you would like to export. Check their progress and make sure you are happy with the evidence before you save it. TOP TIP Before ...
My staff member already has a certificate, can I sign them off in Click - Learning as well?
Yes - just follow the instructions for signing off a course and explain why you are signing off the course when you add and sign-off your evidence. Before you do this though - we strongly recommend you ask the learner to complete the course ...
How do I download certificates
Instructions for Learners If you are a Learner on Click - Learning then click on the "My Certificates" in the menu and you will see all of your available certificates. Once you can see the certificate select download and follow the instructions. ...
How do I sign off observations?
Use the activity report or view the learner profile and then select the course you would like to sign off. View the standard or course page and review any evidence which has been added by the learner. If the assessment has been upgraded from the old ...
There is a mistake in a question or the eLearning
Thanks for being Eagle Eyed! We know that sometimes things slip through and we need to correct a typo. Please fill out the contact form with as much details as possible so we can quickly find and correct the issue. It really helps if you can send ...
Can I force learners to complete the eLearning
One of the core features of Click-Learning is that Learners can take the course assessment at any time. This allows them to quickly evidence their knowledge and avoids wasting time on completing eLearning if they can demonstrate they already have the ...
What browser should I use?
Click-Learning is compatible with all modern browsers and you can use whatever you prefer. We are aware of some minor issues with layout and formatting on Internet Explorer so we do not advise using this browser if you have access to another browser.
My results page is blank
Please check the drop down on the result page and make sure it is set to Show All...
I messed up my assessment and want to start again
There is no need to start again - even if you got a low score. Most courses are set with "Smart Assessment" which will allow you retake the assessment and improve your score very quickly. If your course is set with "Manager Sign-Off" then you will ...
Can you come and train my staff to use Click - Learning?
Click - Learning is designed to be easy to use and staff should not need a full training session. For Managers: Please encourage them to use the help centre as it contains guidance on how to use the manager options on Click - learning.
How do I switch on the accessibility features?
Once you have signed in to Click-Learning, you can click on your name in the menu at the top of the page. Then slide the accessibility toggle to enable the tool bar. You can find out more about the accessibility settings here
Do you have a glossary?
If you want to know the difference between smart marking and manager sign-off then you need the Glossary: Term Description Accessibility A tool to allow you to use Click-Learning in a way that works best for you. Customise the font, language, colour ...