General
Signing in with MFA
Title: Sign in with Multi-Factor Authentication (MFA) Summary: This article explains how to sign in to Click Learning if MFA is enabled on your account. Steps: 1. Go to app.click-learning.co.uk/login. 2. Enter your email address and password. 3. When ...
Cancelling your account or subscription
If you are thinking about cancelling your account, then talk to us first. In many cases, it turns out that we are able to help you with the issue or challenge you are facing. However, if you have definitely made up your mind, then these are the key ...
I can't sign in
Title: I cannot sign in to Click Learning Summary: This article explains what to do if you are having trouble signing in to Click Learning. Steps: Check that you are using the correct email address. • Use the email you registered with or the one your ...
Book a Demo Here!!!!
Title: Book a demo for help using Click Learning Summary: This article explains how to book a demo if you need help using Click Learning or want to learn more about specific features. Steps: If you would like support or training on how to use Click ...
The Oliver McGowan Course Is Not Showing Complete(Mobile)
Title: What to do after completing the Oliver McGowan course Summary: This article explains what you will see when you finish the Oliver McGowan course and how to return to your updated course page and download your certificate. Steps: 1. When you ...
What is Leavers & Starters Automation?
Title: About the “Integrations” option in Settings Summary: This article explains what the fourth option in the Settings menu does and how it can help connect Click Learning with your HR system. Steps: Go to the Settings menu in Click Learning. ...
The Oliver McGowan Course Is Not showing As Complete(PC)
Title: What to do after completing the Oliver McGowan course Summary: This article explains what you will see when you finish the Oliver McGowan course and how to return to your updated course page. Steps: 1. When you reach the end of the Oliver ...
How to use a session as a manager
Title: How to add a session to a learner and sign it off Summary: This article explains how to add a session to a learner, view their session progress and add evidence to sign it off. Steps: Adding a session: Go to the Learners tab. Select one or ...
Downloading certificates on Apple iPhones and iPads
Title: How to download your certificates on an Apple device Summary: This article explains how to download and save your Click Learning certificates using an iPhone or iPad. Steps: Open the Settings app on your device. Scroll down and select Safari. ...
Importing your learning plan or training matrix
Title: How to bulk-assign courses using the CSV import Summary: This article explains how to use the CSV import to add courses to your learners based on your training matrix. Steps: Sign in to Click Learning. Go to the Activity report. Select Import ...
Email Notifications
Title: Email notifications in Click Learning Summary: This article explains how to turn on and manage email notifications for managers and learners in Click Learning. Steps: 1. Remember that email notifications are switched off by default. You need ...
Accessibility and language settings
Title: Using the accessibility and language toolbar in Click Learning Summary: This article explains how to open and use the accessibility toolbar in Click Learning. Steps: Turn off any ad blockers in your browser. This helps all accessibility ...
Getting started - taking your first course
Title: Getting started – take your first course Summary: This article explains how to sign in, navigate the menus and begin your first course in Click Learning. <br> Steps: Go to app.click-learning.co.uk on a mobile, laptop or PC. Use a ...
Cancellation confirmation email
Title: What happens when you cancel your Click Learning account Summary: This article explains what to expect after you request to cancel your Click Learning account, including access, data, and important next steps. Steps: Keep this email as ...
Exporting evidence from the results page
Title: Export evidence from a learner’s results page Summary: This article shows you how to save a learner’s course evidence as a PDF. Steps: Search for the learner in Click Learning. Open the course they have completed. Review their progress to make ...
My staff member already has a certificate, can I sign them off in Click - Learning as well?
Title: Signing Off a Course Using a Previous Certificate in Click Learning Purpose: To explain how to sign off a course based on a learner’s previous certificate and ensure appropriate evidence is recorded. Scope: This process applies to managers and ...
How do I download certificates
Title: Downloading Certificates in Click Learning Purpose: To explain how learners can access and download their completed course certificates. Scope: This process applies to all learners using Click Learning. Steps: 1. Open the learner dashboard. 2. ...
How do I sign off observations?
Title: Signing Off a Course in Click Learning Purpose: To outline the steps for reviewing learner evidence and signing off a course or standard in Click Learning. Scope: This process applies to managers, assessors, and staff responsible for reviewing ...
Can I force learners to complete the eLearning
Title: Requesting Forced Learning for Courses in Click Learning Purpose: To explain how to request and manage the Forced Learning feature, which requires learners to complete all e-learning content before accessing the assessment. Scope: This process ...
What browser should I use?
Title: Which browser should I use for Click Learning? Summary: This article explains which web browsers work best with Click Learning. Information: Click Learning works with all modern web browsers, so you can use whichever one you prefer. However, ...
My results page is blank
Title: I cannot see the answers page after completing an assessment Summary: This article explains why the answers page may not appear after you finish an assessment and how to fix the issue. Steps: After you complete an assessment, go to the results ...
How do I switch on the accessibility features?
Title: Switch on accessibility features Summary: This article shows you how to turn on the accessibility tools in Click Learning. You can find out more about the accessibility settings here Steps: Sign in to Click Learning. Look at the bottom left of ...
Do you have a glossary?
Title: Glossary of common Click Learning terms Summary: This glossary explains the key words and phrases used in Click Learning to help you understand how the system works. Term Description Accessibility A tool to allow you to use Click-Learning in a ...