Learner Administration
Adding learners to sessions in bulk
A guide to adding multiple learners to sessions. For example when you want to import training records from a previous system add training records completed by a staff member with a different employer bulk upload attendance for a Face to Face session ...
Setting up System Admin
The person who set up the account and pays the invoices can request system admin access by contacting support@click-learning.co.uk using the email address they registered when creating the account. All other system admins can then be allocated by the ...
Bulk upload user profiles to Click
To find out how to bulk upload or amend your learner profiles look at the following screenshots. 1. Go to the "Learners" tab on the left of your manager dashboard and click "Import from CSV". 2. Download the import template and check the symbols to ...
Setting up Groups
The Groups page in Click - Learning is an integral part of the system. Before adding your Learners and Managers to Click - Learning, you should create your Group structure. The Groups are important for a couple of reasons: Manager access is linked to ...
I need to delete someone
Before deleting or removing any profiles please ensure you have saved all evidence and certificates which you may need: How do I download certificates Exporting evidence from the results page Consider making the profile inactive before deleting it. ...
My staff member has two accounts, how do I merge them?
It is not currently possible to merge profiles in Click - Learning. We recommend making one of the profiles inactive so the learner can only use the one you would like them to use. You can check which profile is the most active by viewing the course ...
How do I deactivate learners?
If you need to stop learners from signing in to their profile, but you don't want to delete their profile, then you need to deactivate them. Go to the learners page and select the learners you would like deactivate by ticking the little white boxes ...
I need to remove a course from a learner
If you are set up as a " manager" on Click - Learning, you can now delete courses from a learner's development plan. Step 1 Click on the Activity reports Step 2 Use the filters or click on the column headings to sort the table so you can see the ...
I deleted someone by mistake
Don't worry! We've got you covered. Simply add the learner again by following the standard Add Learner process. JUST REMEMBER TWO THINGS!!! Do not allocate them any courses as this will result in duplicate courses. Just click the de-select all ...
My learners have disappeared
In most cases, your learners are still there. Check to see if you have any filters set. If you have searched for learners in a particular group or job role then only learners which match these filters will appear. If you have reset your filters and ...
Popular Articles
My invite has already been accepted
The email link to register and choose your password will only work for the first time you click on it. Once you have registered your password, please use this link to sign in to Click-Learning
Getting started - taking your first course
Welcome to Click-Learning! You can access Click on your mobile, laptop or PC at any time. Just go to app.click-learning.co.uk using any modern browser. We recommend Google Chrome, Safari, Microsoft Edge or Mozilla Firefox. Once you have signed in, ...
How do I get my Care Certificate signed off?
The Care Certificate is a nationally recognised standard set by Skills for Care. In order to achieve a Care Certificate, you will need to achieve competence in key practical areas. These are known as the observable outcomes. As a care worker, you are ...
I can't sign in
You can reset your account and choose a new password by entering your email address here: https://app.click-learning.co.uk/reset-password Please note the password is case sensitive and you will only have 60 minutes to use the link to choose a new ...
I didn't get my email from Click-Learning
Sometimes emails can end up in your spam or junk folder - please check to see if they are there. If you still haven't received the email then please try resetting your password which will generate another email. It will also confirm that you have a ...