Learner Administration
How to Sign Off the Care Certificate
As a manager, you must sign off your learner’s care certificates. If you access the managers dashboard and go into the activity reports, you can filter for Care Certificate on the right-hand side in the course filter. If you click the white ‘View’ ...
Adding learners to sessions in bulk
Adding learners to sessions in bulk A guide to adding multiple learners to sessions. For example when you want to import training records from a previous system add training records completed by a staff member with a different employer bulk upload ...
Setting up System Admin
The person who set up the account and pays the invoices can request system admin access by contacting support@click-learning.co.uk using the email address they registered when creating the account. All other system admins can then be allocated by the ...
Bulk upload user profiles to Click
Bulk upload user profiles to Click To find out how to bulk upload or amend your learner profiles look at the following screenshots. 1. Go to the "Learners" tab on the left of your manager dashboard and click "Import from CSV". 2. Download the import ...
Setting up Groups
Setting up Groups The Groups page in Click - Learning is an integral part of the system. Before adding your Learners and Managers to Click - Learning, you should create your Group structure. The Groups are important for a couple of reasons: Manager ...
I need to delete someone
I need to delete someone Before deleting or removing any profiles please ensure you have saved all evidence and certificates which you may need: How do I download certificates Exporting evidence from the results page Consider making the profile ...
My staff member has two accounts, how do I merge them?
It is not currently possible to merge profiles in Click - Learning. We recommend making one of the profiles inactive so the learner can only use the one you would like them to use. You can check which profile is the most active by viewing the course ...
How do I deactivate learners?
If you need to stop learners from signing in to their profile, but you don't want to delete their profile, then you need to deactivate them. Go to the learners page and select the learners you would like deactivate by ticking the little white boxes ...
I need to remove a course from a learner
I need to remove a course from a learner If you are set up as a " manager" on Click - Learning, you can now delete courses from a learner's Activity Report. Step 1 Click on the Activity reports Step 2 Use the filters or click on the column headings ...
I deleted someone by mistake
Don't worry! We've got you covered. Simply add the learner again by following the standard Add Learner process. JUST REMEMBER TWO THINGS!!! Do not allocate them any courses as this will result in duplicate courses. Just click the de-select all button ...
My learners have disappeared
In most cases, your learners are still there. Check to see if you have any filters set. If you have searched for learners in a particular group or job role then only learners which match these filters will appear. If you have reset your filters and ...