I need to delete someone
Title:
Delete a learner profile
Summary:
This article explains how to safely delete a learner profile from Click Learning.
Steps:
Save any evidence or certificates you may need from the learner’s profile before making any changes.
Decide whether to make the profile inactive instead of deleting it. This can be a safer option if you may need the record later.
Go to the Learners page.
Search for the learner you want to delete.
Tick the white checkbox next to the learner’s name.
Select the Actions button that appears.
Choose Delete from the drop-down menu.
Review the list of selected profiles. You can use filters to help you find inactive or duplicate profiles.
Select Delete again to confirm and remove the learner.
Related article: I deleted someone by mistake
Related Articles
I need to remove a course from a learner
Title: Removing a Course from a Learner in Click Learning Purpose: To explain how to remove a course from a learner’s activity record in Click Learning when the user has manager access. Scope: This process applies to all staff with manager access in ...I deleted someone by mistake
Title: Add a learner back into Click Learning Summary: This article explains what to do if a learner has been deleted and you need to add them back. Steps: Follow the standard Add Learner process to create the learner again. Use the same email ...Do I need to allocate an assessor and how do I do this?
Title: Allocating an assessor in Click Learning Summary: This article explains when the Allocate Assessor button should be used and how to arrange access for an external assessor. Steps: Use the Allocate Assessor button only when you need to give ...How do I change someone's password or email address?
Title: Change a learner’s password or email address Summary: This article explains how a manager can update a learner’s password, email address, or other profile details. Steps: 1. Ask the learner to try the Reset Password link first, as this is ...Cancellation confirmation email
Title: What happens when you cancel your Click Learning account Summary: This article explains what to expect after you request to cancel your Click Learning account, including access, data, and important next steps. Steps: Keep this email as ...