It says the email address is already taken

It says the email address is already taken

This happens when you edit an existing learner's profile and try and give them an email address which is already linked to another profile.
  1. Do not use group emails like carers@carehome or info@carehome  Each learner needs their own email address and you can use a personal email if they don't have a work one.
  2. If you are using a personal email then do a search in the learners page to check if the learner has a duplicate account.
  3. Ask the learner  if they are already set up and using Click - Learning with another organisation.
If you still can't find the profile which is using the email address then contact the service desk who can help further.


    • Related Articles

    • Do I have to add an email address when adding Learners?

      We require all staff to be registered on Click - Learning with an email account. This allows them to register their new profile and reset their password by email. Profiles must use a valid email address as this is a fundamental requirement of our ...

    • Email Notifications

      We know you don’t have time to sign in to Click-Learning every day to check if a course is overdue or if a new course has been added to your profile which you need to complete. That’s where Email Notifications come in. Let’s take a quick look at how ...

    • How do I change someone's password or email address?

      In most cases a learner should use the reset password link here: Reset password to receive an email and get signed in. However sometimes a learner will have challenges resetting their password or cannot access their emails. If you are set up with ...

    • Click didn't send me an email

      Sometimes emails can end up in your spam or junk folder - please check to see if they are there. If you still haven't received the email then please try resetting your password which will generate another email. It will also confirm that you have a ...

    • My staff member already has a certificate, can I sign them off in Click - Learning as well?

      Yes - just follow the instructions for signing off a course and explain why you are signing off the course when you add and sign-off your evidence. Before you do this though - we strongly recommend you ask the learner to complete the course ...