Email about cancellation error - Friday 3rd January 2025
We have been made aware that due to a recent system update by our developers an email stating cancellations had been made was sent out in error. Please ignore this email as we will not be cancelling your account. We will be sending a follow up email to
Click system maintenance - Friday 18th October 2024
As part of our ongoing system maintenance on Click, there will be some scheduled downtime this weekend. Starting from 2pm on Friday 18th October, the system will be offline while we work our magic behind the scenes. We’ll aim to have everything back up
Click Down - 20/08/2024 Resolved
10:55 We are aware that Click-Learning is not currently operating correctly and our technical team are working on this urgently now. Please check back her for updates which we will post as soon as we have them.
Completed: Planned Maintenance - Monday 13th May
Monday 13 May: 6am-10am. Starting at 6am Click will be placed in maintenance mode and system users will be unable to login or user the platform. This will allow us to complete the code update which we attempted last week but was postponed for technical
UPDATED: Planned Maintenance and updates 8 & 9 May 2024
Please see comments section at the end for the latest updates on this post 8 May 2024 8am - 9:30am (Essential database upgrade and maintenance) As part of our commitment to ensuring the security and stability of the site we have taken the decision to
POSTPONED: Planned maintenance - 1st May 2024
On the 1st May we will be performing an essential update to the database and releasing some new features. Following extensive consultation with our developers we have decided to implement a full system update instead of our usual patch to the live site.
Resolved: eLearning progress not tracking
Tuesday 16th April 2024 10:15 What is the issue? We are investigating an issue where progress for eLearning is not tracking and the percentage progress is not increasing. The image below shows the areas where the system is not updating. What is being
RESOLVED eLearning not loading - 02/02/2024 update 14:56
Issue: When you view the eLearning it says "It looks like the webpage at https://content.greymatterlearning.co.uk/learning/... might be having issues, or it may have moved permanently to a new web address." Update 02/02/2024 09:05 What we are doing about
RESOLVED: Error message - 9th January 2024
SOLVED - A hotfix has just been applied by our developers and all courses should not work as normal. We are aware that an error message is appearing in the top right and the outcomes page is going blank - our technical partner is investigating this and
October 23 updates and plans
We are currently working on the following bug fixes and quality of life improvement: Ready for release in next update Session filter – bugfix to correct the filter for sessions title on the all sessions page. Option to move session from one topic to another.
RESOLVED: Extra outcome showing on the assessments
27th July 2023 - 9:55am We have identified a challenge where an extra outcome is appearing on the assessments which are preventing people from completing them. We are working with our technical partner to get this resolved as soon as possible. We will
RESOLVED: Oliver McGowan eLearning not loading correctly
11th July 2023 - 3:07pm Some learners are experiencing delays or freezes when trying to view the Oliver McGowan Mandatory training for Autism and Learning Disabilities. This is due to a third party system we use to place this eLearning which is currently
RESOLVED: Course page shows an error
Thursday 29th June 2023 8:47am Issue: When clicking on the start button to view a course the page does not load and an error message is displayed Actions: We reported this to our developers and they are actively investigating. What next: We will keep
Elearning is showing a blank screen
Wednesday 31 May - 12:49 - RESOLVED Following a system update this morning learners are unable to view the learning for some of their courses. Our developers are working on this now and we will keep this page updated with the latest information. Please