Click didn't send me an email
Sometimes emails can end up in your spam or junk folder - please check to see if they are there.
If you still haven't received the email then please try
resetting your password which will generate another email. It will also confirm that you have a profile set up as it will tell you if your email address has been recognised.
If none of this works then please ask your manager to set a new password for you. They can do this by viewing and then editing your profile. If your manager sets your password this way please make sure you change as soon as you sign-in by going to "My Profile" and choosing a new password.
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Do I have to add an email address when adding Learners?
We require all staff to be registered on Click - Learning with an email account. This allows them to register their new profile and reset their password by email. Profiles must use a valid email address as this is a fundamental requirement of our ...
How do I change someone's password or email address?
In most cases a learner should use the reset password link here: Reset password to receive an email and get signed in. However sometimes a learner will have challenges resetting their password or cannot access their emails. If you are set up with ...
It says the email address is already taken
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Bulk upload user profiles to Click
To find out how to bulk upload or amend your learner profiles look at the following screenshots. 1. Go to the "Learners" tab on the left of your manager dashboard and click "Import from CSV". 2. Download the import template and check the symbols to ...